Important: Before returning your item, you must call us on 0800 878 9864
We want you to be completely satisfied with your purchase. If you need to return goods purchased from DARAY, please read the following information carefully.
The DARAY returns policy provides guidance on when you can return goods we have supplied, and what you can expect from us once you do.
Type of Return
In a small number of cases, we may determine that a replacement would not work any better than the original product we supplied. In such cases we will only offer a refund rather than a replacement for qualifying returns.
Replacement bulbs are not eligible for returns, unless they are faulty or damaged.
Spare parts ordered from our website or from supplied part codes are not be eligible for credit. We will accept returns and exchange for the correct item.
If you purchase an item incorrectly you can return it within 14 days and it can be exchanged for another product of equal or higher value, excluding transportation charges incurred. Goods and packaging must be returned in their original condition. Under no circumstances will goods be accepted for return if they are damaged, have been subjected to improper handling or abuse or have been used.
If you send us goods that do not qualify for return, you will invalidate your claim to any refund, and you will be obliged to compensate DARAY for the cost of return postage and any other reasonable costs incurred processing the goods.
Your statutory rights are not affected.