Important: Before returning your item, you must call us on 0800 878 9864

We want you to be completely satisfied with your purchase. If you need to return goods purchased from DARAY, please read the following information carefully.

The DARAY returns policy provides guidance on when you can return goods we have supplied, and what you can expect from us once you do.

Type of Return


Damaged Goods:- Goods which are physically damaged on delivery.
We must be notified within 24 hours of receipt.

Dead on Arrival (DOA):- Goods which do not work.
Goods which do not work on arrival or develop a fault within 28 days, we will advance replace the item.

Goods developing a fault:- Goods which have developed a fault within the warranty period.
If the fault develops after 28 days, but within the warranty period, we will initiate the returns procedure.

Non Warranty:- Goods which have developed a fault outside the warranty period.
If a fault develops outside the warranty period, we will initiate the returns procedure. Charges may be applicable.

Other:- Any Situation which is not covered by the above.
We will always try to help, but we cannot normally offer a refund.

In a small number of cases, we may determine that a replacement would not work any better than the original product we supplied. In such cases we will only offer a refund rather than a replacement for qualifying returns.

Replacement bulbs are not eligible for returns, unless they are faulty or damaged.

Spare parts ordered from our website or from supplied part codes are not be eligible for credit. We will accept returns and exchange for the correct item.

If you purchase an item incorrectly you can return it within 14 days and it can be exchanged for another product of equal or higher value, excluding transportation charges incurred. Goods and packaging must be returned in their original condition. Under no circumstances will goods be accepted for return if they are damaged, have been subjected to improper handling or abuse or have been used.

If you send us goods that do not qualify for return, you will invalidate your claim to any refund, and you will be obliged to compensate DARAY for the cost of return postage and any other reasonable costs incurred processing the goods.

Your statutory rights are not affected.